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Acne Treatment Online

See a bulk billed telehealth GP for acne treatment. Get prescriptions, skincare advice, and dermatologist referrals from home.

Can a telehealth GP help with acne?

Yes. An AHPRA-registered GP at NewDoc can assess acne via video, prescribe topical or oral treatments where clinically appropriate, and issue a dermatologist referral for severe, scarring, or treatment-resistant acne (including for isotretinoin/Roaccutane, which only dermatologists initiate).

The consultation, eScript, and any dermatologist referral are bulk billed for eligible Medicare cardholders. Video assessment is generally enough for typical acne; complex cases may benefit from in-person review.

What is acne?

Per Healthdirect Australia and the Australasian College of Dermatologists, acne is a common skin condition that occurs when hair follicles become blocked with oil and dead skin cells. It most commonly appears on the face, chest, and back. Acne affects up to 85% of Australians between the ages of 15 and 24, making it one of the most common skin conditions in the country, but it can occur at any age — including persistent adult acne, more common in women and often linked to hormonal patterns.

Acne can present as blackheads, whiteheads, pimples, or deeper cysts and nodules. The severity ranges from mild (occasional breakouts) to severe (widespread, painful, and potentially scarring). Hormonal changes, genetics, stress, and certain medications can all contribute to acne.

While acne is not dangerous, it can significantly affect self-confidence and mental wellbeing. A range of treatments are available that may help manage acne and reduce the risk of scarring, particularly when started early.

When to see a doctor about acne

You should see a GP if over-the-counter products are not controlling your acne, if your acne is causing scarring, or if it is affecting your confidence or mental health. Moderate to severe acne typically requires prescription-strength treatments that are only available through a doctor.

Early treatment is important to prevent permanent scarring. A GP can assess the type and severity of your acne and recommend the most appropriate treatment plan for your skin.

How a telehealth GP can help with acne

A NewDoc telehealth GP can assess your acne via video consultation and develop a personalised treatment plan. During your appointment, the GP will examine the affected areas, discuss your skin history, and determine the most suitable treatment approach. Telehealth is well suited to acne consultations as the condition can be assessed visually.

Your GP can prescribe topical treatments, oral antibiotics, or hormonal therapies as appropriate. They can also provide a referral to a dermatologist if your acne requires specialist management, such as isotretinoin therapy.

Risk factors for acne

Several factors may increase the likelihood of developing acne or make existing acne more difficult to manage. Hormonal fluctuations, such as those during puberty, menstruation, pregnancy, or polycystic ovary syndrome (PCOS), are among the most common contributors. A family history of acne may also increase your risk.

Other factors that may play a role include certain medications, high-humidity environments, and friction or pressure on the skin from helmets, tight clothing, or frequent touching of the face. Stress does not directly cause acne, but it may worsen existing breakouts. Your GP can help identify whether any of these factors are relevant to your situation.

Treatment options for acne

The Australian Therapeutic Guidelines and the Australasian College of Dermatologists recommend a stepped approach to acne treatment. For mild acne, topical treatments are usually the first line of therapy. Your GP can discuss suitable options, many of which are available on the PBS with a prescription.

For moderate acne, your GP may consider oral medication options depending on your circumstances. There are several approaches available, and your GP can discuss which may be most suitable for you.

Severe or treatment-resistant acne may require referral to a dermatologist for specialist management. Your GP can arrange this referral and continue to support your care alongside the specialist. Good skincare habits, including gentle cleansing and sun protection, may complement medical treatment.

Tips for managing acne at home

Alongside medical treatment, there are several steps that may help manage acne. Washing affected areas gently twice a day with a mild, soap-free cleanser can help remove excess oil without irritating the skin. Avoid scrubbing or using harsh exfoliants, as this may worsen inflammation.

Using oil-free, non-comedogenic moisturisers and sunscreen can help protect the skin barrier, particularly if you are using prescription treatments that may cause dryness. Avoid picking or squeezing pimples, as this can increase the risk of scarring and infection.

Be patient with your treatment plan. Most acne treatments take several weeks before visible improvement occurs. If you are not noticing any change after the timeframe discussed with your GP, a follow-up appointment can help reassess your treatment approach.

References

This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.

Reviewed by Dr. Jason Yu FRACGP

Last reviewed 16 April 2026. Editorial policy

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Frequently asked questions

Can a telehealth GP prescribe acne medication?

Yes. A GP may prescribe topical treatments or oral medications for acne management if clinically appropriate. The specific treatment will depend on your individual circumstances. Prescriptions can be issued during a telehealth consultation.

What are the most effective treatments for acne in Australia?

Per the Australian Therapeutic Guidelines and the Australasian College of Dermatologists, acne treatment follows a stepped approach matched to severity. Mild comedonal acne (blackheads, whiteheads) typically responds to topical retinoids (adapalene, tretinoin) or topical benzoyl peroxide; many adapalene preparations are PBS-listed. Mild-to-moderate inflammatory acne adds a topical antibiotic (typically clindamycin) combined with benzoyl peroxide to reduce antibiotic resistance. Moderate acne usually requires oral antibiotics (doxycycline or minocycline, 3–6 month courses) alongside topicals. Severe, nodulocystic, or scarring acne — and treatment-resistant moderate acne — is referred to a dermatologist for isotretinoin (Roaccutane), which only specialists initiate under PBS Authority. For acne with a hormonal pattern in women, the combined oral contraceptive pill or spironolactone may be added in. Your GP can match the right step to your skin type and any contraindications.

Do I need to see a dermatologist for acne?

Not always. Many cases of acne can be effectively managed by a GP. However, if your acne is severe, scarring, or not responding to initial treatment, your GP can refer you to a dermatologist for specialist care including isotretinoin (Roaccutane).

Can the GP see my acne properly over video?

Yes. Video consultations provide a clear view of skin conditions. Your GP will ask you to show the affected areas during the call. For most acne presentations, a video assessment is sufficient to determine the appropriate treatment plan.

Is the acne consultation bulk billed?

Yes. NewDoc bulk bills telehealth consultations for eligible Medicare cardholders. There is no out-of-pocket cost for the GP consultation. You will only pay for any prescribed medications at your pharmacy, which may be subsidised under the PBS.

How long does acne treatment take to work?

Acne treatments generally take time to show results, and outcomes vary between individuals. Your GP will discuss realistic expectations during your consultation and may schedule follow-up appointments to monitor your progress and adjust treatment if needed.

Can stress or diet cause acne?

Stress does not directly cause acne, but it may worsen existing breakouts by influencing hormone levels. The relationship between diet and acne is still being studied, and evidence varies. Your GP can discuss whether lifestyle factors may be contributing to your acne and suggest strategies that may help.

Can I get a follow-up appointment for my acne treatment?

Yes. Follow-up consultations are an important part of acne management. Your GP may recommend a review appointment to assess how your skin is responding to treatment and make any adjustments. Follow-up telehealth appointments with NewDoc are also bulk billed for eligible Medicare cardholders.

Can I get acne treatment online via telehealth in Australia?

Yes. An AHPRA-registered GP can assess acne via telehealth by looking at your skin over video call and discussing your history. If clinically appropriate, the GP can prescribe topical or oral acne treatments and issue a dermatologist referral. Treatment is bulk billed for eligible Medicare cardholders.

How does online acne treatment work?

Book a bulk billed telehealth consultation, join the call at your scheduled time (video helps the GP see your skin), and discuss your acne history and what you have tried. The GP may prescribe treatments via eScript, or, if your acne is severe or treatment-resistant, arrange a dermatologist referral under Medicare.

Can a telehealth GP refer me to a dermatologist for acne?

Yes. If your acne is not responding to standard GP-level treatment, or if scarring or severe inflammatory acne is present, your GP can write a Medicare-eligible referral to a dermatologist. The referral is issued during the telehealth consultation at no extra charge for bulk billed patients.

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