How to book a telehealth appointment
Booking a telehealth appointment with NewDoc takes under two minutes. Visit the NewDoc website, complete a short health questionnaire describing your reason for the visit, and select an appointment time that suits you. Same-day appointments are available depending on GP availability.
At your scheduled time, your GP will contact you via video or phone call. You can take the call from home, work, or anywhere in Australia. The consultation typically runs for 10 minutes and covers the same range of services as an in-person GP visit.
What you can see a GP about
A NewDoc telehealth appointment covers the full range of general practice services available via telehealth. Common reasons patients book with NewDoc include repeat prescriptions and new medication, medical certificates for work, school, or university, specialist referrals, pathology and imaging referrals, mental health assessments and support, sexual health consultations, general health advice and management of ongoing conditions, and coughs, colds, infections, skin concerns, and other acute issues.
If your doctor determines during the consultation that you need an in-person examination, they will advise you on the appropriate next step.
Preparing for your telehealth appointment
A little preparation can help you get the most out of your video consultation. Before your appointment, have your Medicare card handy so your GP can confirm bulk billing eligibility. Write down any symptoms, questions, or changes in your health since your last visit. If you are currently taking medication, keep a list of names and dosages nearby so your doctor can review them during the consultation.
Choose a quiet, well-lit space with a stable internet or phone connection. If you are joining by video, check that your device camera and microphone are working beforehand. No special software is required — your telehealth appointment runs entirely through the NewDoc website on a phone, tablet, or computer.
What your GP can do during a telehealth appointment
A bulk billed telehealth appointment with NewDoc covers a broad range of general practice services. Your GP may issue repeat prescriptions or new scripts, provide medical certificates for work or study, and write specialist referrals or blood test referrals when clinically appropriate.
Online GP consultations in Australia can also cover mental health assessments, chronic disease management plans, sexual health advice, and general wellness check-ins. If your doctor identifies something that requires physical examination or further investigation, they will guide you on the appropriate next step — whether that is an in-person visit, pathology, or imaging.
After your appointment
After your telehealth consultation, any documents your GP issues will be delivered directly to you. Prescriptions are sent as eScripts via SMS to your phone, which you can present at any Australian pharmacy. Medical certificates are emailed to you. Referral letters are emailed or sent to the relevant specialist or service.
There is no need to visit a clinic, pharmacy counter, or reception desk to collect paperwork. Everything is digital and delivered immediately.
Availability and hours
NewDoc telehealth appointments are available seven days a week, including weekends and public holidays. Appointment availability depends on GP schedules and may vary. Same-day appointments are typically available, and you can see your appointment options when you start the booking process.