How to book a telehealth appointment
Booking a telehealth appointment with NewDoc takes under two minutes. Visit the NewDoc website, complete a short health questionnaire describing your reason for the visit, and select an appointment time that suits you. Same-day appointments are available depending on GP availability.
At your scheduled time, your GP will contact you via video or phone call. You can take the call from home, work, or anywhere in Australia. The consultation typically runs for 10 minutes and covers the same range of services as an in-person GP visit.
What you can see a GP about
A NewDoc telehealth appointment covers the full range of general practice services available via telehealth. Common reasons patients book with NewDoc include repeat prescriptions and new medication, medical certificates for work, school, or university, specialist referrals, pathology and imaging referrals, mental health assessments and support, sexual health consultations, general health advice and management of ongoing conditions, and coughs, colds, infections, skin concerns, and other acute issues.
If your doctor determines during the consultation that you need an in-person examination, they will advise you on the appropriate next step.
What you need for your appointment
To make the most of your telehealth consultation, have the following ready: your Medicare card (for bulk billing eligibility), a list of any current medications you are taking, a quiet space with reliable phone or internet connection, and any relevant medical history or previous test results you would like to discuss.
After your appointment
After your telehealth consultation, any documents your GP issues will be delivered directly to you. Prescriptions are sent as eScripts via SMS to your phone, which you can present at any Australian pharmacy. Medical certificates are emailed to you. Referral letters are emailed or sent to the relevant specialist or service.
There is no need to visit a clinic, pharmacy counter, or reception desk to collect paperwork. Everything is digital and delivered immediately.
Availability and hours
NewDoc telehealth appointments are available seven days a week, including weekends and public holidays. Appointment availability depends on GP schedules and may vary. Same-day appointments are typically available, and you can see your appointment options when you start the booking process.