What is bulk billed telehealth?
Bulk billing means your GP consultation is paid for entirely by Medicare, with no out-of-pocket cost to you. At NewDoc, eligible patients can access a full GP telehealth consultation, including prescriptions, medical certificates, specialist referrals, and pathology requests, at no charge.
Telehealth consultations are conducted by video or phone call with an AHPRA-registered General Practitioner. The clinical standard is the same as an in-person GP visit. Your doctor can assess your symptoms, provide medical advice, prescribe medication, issue certificates, and arrange referrals, all from your home, workplace, or anywhere in Australia.
What is included in a bulk billed consult?
Every NewDoc bulk billed consultation includes access to the full range of GP services available via telehealth. There are no add-on fees or surcharges. Specifically, a single consultation can cover any combination of repeat or new prescriptions sent as eScripts to your phone, medical certificates for work, school, or university emailed directly to you, specialist referrals for further care, pathology referrals for blood tests and other lab work, imaging referrals for X-rays, ultrasounds, and scans, mental health assessments and support, and sexual health consultations.
Some telehealth providers in Australia charge extra for certificates, scripts, or referrals on top of the consultation fee. NewDoc includes all of these as part of the consultation.
Who is eligible for bulk billing?
To access bulk billed telehealth through NewDoc, you need a valid Medicare card and must be located in an eligible area under current Medicare telehealth provisions. The eligibility check happens during the booking process, so you will know before your appointment whether your consultation will be bulk billed. Most of Australia is covered under the current provisions. If you are not eligible for bulk billing, a private consultation fee applies.
How NewDoc compares
NewDoc uses exclusively qualified General Practitioners with FRACGP fellowship for all consultations. Many other telehealth providers use a mix of GPs and nurse practitioners. While nurse practitioners provide valuable care, GPs have completed additional years of specialist training in general practice and have broader clinical scope, particularly for complex prescribing and referral decisions.
NewDoc also does not charge extra for any service delivered during the consultation. If your GP issues a script, a certificate, and a referral in the same appointment, all three are included at no additional cost to you.
How to book
Booking takes under two minutes. Visit the NewDoc website or app, complete a brief health questionnaire, and select an available appointment time. Same-day appointments are available seven days a week. Your GP will contact you at your scheduled time via video or phone.