How it works
Getting a repeat prescription online through NewDoc takes under 15 minutes. You book a telehealth consultation with one of our AHPRA-registered GPs, discuss your medication needs via video or phone call, and if your doctor approves, your electronic prescription is sent directly to your phone as an eScript. You can then present this at any pharmacy in Australia or order your medication for home delivery.
NewDoc consultations are bulk billed for eligible Medicare cardholders, which means there is no out-of-pocket cost for the consultation itself. Unlike some telehealth providers, we do not charge an additional fee for the prescription. It is included as part of your consultation.
What medications can be prescribed?
Our GPs can issue repeat prescriptions for a wide range of medications used to manage ongoing conditions, including treatments for blood pressure, cholesterol, diabetes, asthma, allergies, contraception, skin conditions, mental health, and many others.
All prescriptions are issued at the clinical discretion of the consulting GP. Our doctors follow the same prescribing standards as your regular in-person GP, including checking your My Health Record where appropriate.
There are some medications that cannot be prescribed via telehealth under Australian law. These include Schedule 8 controlled substances (such as oxycodone, morphine, dexamphetamine, and fentanyl) and Schedule 4D restricted substances (such as benzodiazepines, zolpidem, and pregabalin). If you require these medications, your GP will advise you to see your regular doctor in person.
Why choose NewDoc for your repeat scripts?
NewDoc is different from many telehealth providers in Australia in several important ways.
All consultations are conducted by fully qualified General Practitioners who hold Fellowship of the Royal Australian College of General Practitioners (FRACGP). We do not use nurse practitioners for consultations. This matters because GPs have broader prescribing authority and deeper clinical training for complex medication decisions.
There are no hidden fees. Some telehealth services charge $14.90 or more as an add-on for prescriptions or certificates on top of the consultation fee. At NewDoc, your prescription is part of the bulk billed consultation. You pay nothing if you are eligible.
Your eScript is sent instantly after your consultation. There is no waiting period and no need to visit a pharmacy to collect a paper prescription. The eScript contains a QR code that any Australian pharmacy can scan to dispense your medication.
Who is eligible?
To have your consultation bulk billed, you need a valid Medicare card and must be located in an eligible area under current Medicare telehealth provisions. Most of Australia is covered. You can check your eligibility when you make a booking through our platform.
If you are not eligible for bulk billing (for example, overseas visitors or patients in non-eligible areas), a private consultation fee of up to $64.50 applies for a 10-minute appointment.