Back Pain Treatment & Management Online

See a bulk billed telehealth GP for back pain. Get prescriptions, imaging referrals, physiotherapy referrals, and management plans from home.

Can a telehealth GP help with back pain?

Yes. An AHPRA-registered GP at NewDoc can assess back pain by video, prescribe pain relief where clinically appropriate, refer you for physiotherapy and imaging when indicated, and create a Chronic Disease Management Plan for Medicare-rebated allied health sessions.

Australian guidelines recommend against routine imaging for non-specific lower back pain, so your GP will use red-flag screening to decide. The consultation, eScripts, and referrals are bulk billed for eligible Medicare cardholders. Symptoms suggesting cauda equina syndrome (loss of bladder/bowel control, saddle numbness) need emergency care.

What is back pain?

Back pain is one of the most common health problems in Australia, affecting approximately 4 million people. It can range from a dull, constant ache to a sudden, sharp pain. Most back pain is classified as non-specific, meaning it is not caused by a serious underlying condition but rather by muscle strain, poor posture, or general wear and tear.

Lower back pain is the most common type, though pain can occur anywhere along the spine. Symptoms may include muscle aching, shooting or stabbing pain, pain that radiates down the leg, reduced flexibility, and difficulty standing or sitting for prolonged periods.

While most episodes of back pain resolve within a few weeks, some people experience chronic back pain that lasts for months or longer. Appropriate management may help reduce pain, improve function, and reduce the risk of recurrence. Your GP will assess your individual circumstances.

When to see a doctor about back pain

You should see a GP if your back pain has persisted for more than a few weeks, is severe or getting worse, or is accompanied by pain radiating down your leg (sciatica). It is also important to seek medical advice if back pain is affecting your ability to work or carry out daily activities.

Seek urgent medical attention if you experience numbness or tingling in your legs, loss of bladder or bowel control, back pain following a fall or injury, or unexplained weight loss with back pain. These symptoms may indicate a more serious condition that requires prompt assessment.

How a telehealth GP can help with back pain

A NewDoc telehealth GP can assess your back pain through a detailed discussion of your symptoms, medical history, and functional limitations. While some aspects of back pain assessment require physical examination, your GP can determine whether telehealth management is appropriate or if an in-person visit is needed.

During your consultation, the GP can prescribe pain relief medications, provide a referral for imaging (X-ray, CT, or MRI) if indicated, refer you to a physiotherapist, create a GP Management Plan for Medicare-subsidised allied health sessions, issue medical certificates, and refer you to a specialist if needed.

Risk factors for back pain

A number of factors may increase the likelihood of developing back pain. A sedentary lifestyle and prolonged periods of sitting can weaken the muscles that support the spine, while poor posture places additional strain on the back. Heavy lifting, particularly with incorrect technique, is a common contributor to back injuries. Age-related changes to the spine, including disc degeneration and reduced flexibility, may also play a role.

Carrying excess body weight can place additional load on the spine and surrounding structures. Smoking has been associated with reduced blood flow to spinal tissues, which may impair healing and increase the risk of back problems. Psychological factors such as stress and anxiety can contribute to increased muscle tension, which may worsen or prolong back pain symptoms.

Occupational factors are also relevant. Desk-based work that involves long hours of sitting, as well as manual labour that requires repetitive bending, twisting, or heavy lifting, may increase the risk of developing back pain over time. Your GP can help identify which factors may be contributing to your symptoms and suggest appropriate strategies.

Treatment options for back pain

For acute back pain, staying active is generally recommended over bed rest. Simple pain relief such as paracetamol or anti-inflammatory medications like ibuprofen can help manage symptoms. Your GP can prescribe stronger pain relief if needed and advise on the most appropriate approach for your situation.

Physiotherapy is a key component of back pain treatment. A physiotherapist can provide exercises to strengthen your core muscles, improve flexibility, and correct posture. With a GP Management Plan, you may be eligible for Medicare-subsidised physiotherapy sessions.

For chronic or complex back pain, your GP may recommend a multidisciplinary approach involving physiotherapy, exercise physiology, psychology for pain management, and in some cases, specialist referral. Imaging is reserved for cases where the GP suspects a specific structural cause or when pain is not responding to initial treatment. Maintaining regular physical activity, good posture, and a healthy weight all contribute to long-term back health.

Preventing back pain

Regular exercise, particularly activities that strengthen the core muscles, may help support the spine and reduce the risk of back pain. Low-impact exercises such as walking, swimming, and yoga can improve flexibility and overall fitness. Your GP or physiotherapist can recommend exercises suited to your individual needs.

Setting up an ergonomic workstation can help reduce strain on the back during prolonged desk work. This may include adjusting chair height so your feet are flat on the floor, positioning your screen at eye level, and using a supportive chair. Taking regular breaks from sitting to stand, stretch, or walk around is also recommended, particularly for those in sedentary roles.

Using proper lifting technique is important for protecting the back. This generally involves bending at the knees rather than the waist, keeping the load close to your body, and avoiding twisting while lifting. Maintaining a healthy weight may also help reduce the load on your spine and lower back.

Incorporating regular stretching into your routine may help maintain flexibility and reduce muscle tension. Stretches targeting the hamstrings, hip flexors, and lower back can be particularly beneficial. If you are unsure where to start, your GP can provide guidance or refer you to a physiotherapist for a tailored program.

References

This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.

Reviewed by Dr. Jason Yu FRACGP

Last reviewed 4 May 2026. Editorial policy

Ready to see a GP?

Book a bulk-billed telehealth consult in under 2 minutes — $0 with Medicare if eligible.

Or call 0481 615 998

Frequently asked questions

Can a telehealth GP help with back pain?

Yes. A GP can assess your back pain via telehealth by discussing your symptoms, history, and functional limitations. They can prescribe pain relief, refer you for imaging or physiotherapy, and create a management plan.

Can I get a referral for an X-ray or MRI via telehealth?

Yes. If your GP determines that imaging is clinically indicated, they can provide a referral for X-ray, CT scan, or MRI during your telehealth consultation. The referral is sent electronically to your preferred imaging centre.

Do I need imaging for back pain?

Not always. Australian guidelines recommend against routine imaging for non-specific lower back pain. Your GP will assess whether imaging is needed based on your symptoms, duration, and any red flag signs that may indicate a more serious cause.

Is the back pain consultation bulk billed?

Yes. NewDoc bulk bills telehealth consultations for eligible Medicare cardholders. There is no out-of-pocket cost for the GP appointment.

Can a GP refer me to a physiotherapist?

Yes. Your GP can provide a referral to a physiotherapist. With a chronic disease management plan (GP Management Plan), you may be eligible for up to 5 Medicare-subsidised allied health sessions per year, including physiotherapy.

Can a telehealth GP prescribe pain relief for back pain?

Yes. A GP can prescribe appropriate pain relief during a telehealth consultation. The prescription is sent electronically to your preferred pharmacy, and many pain relief options are PBS-subsidised, helping to reduce out-of-pocket costs.

How long does back pain usually last?

Most acute back pain improves within a few weeks with appropriate self-care and management, though this varies from person to person. Chronic back pain lasting more than three months may require a different management approach. Your GP can help assess your situation and recommend a suitable plan.

Other services