Osteoarthritis Management Online

Speak with a bulk billed telehealth GP about osteoarthritis. Imaging, pain management, physiotherapy referrals, and care plans from home.

Can a telehealth GP help with osteoarthritis?

Yes. An AHPRA-registered GP at NewDoc can assess osteoarthritis by video, arrange imaging (X-rays first-line; MRI or ultrasound where indicated), discuss pain management, refer you to physiotherapy or exercise physiology, and create a Chronic Disease Management Plan for Medicare-rebated allied health sessions.

For treatment-resistant pain or surgical candidacy (such as joint replacement), your GP can refer you to an orthopaedic surgeon or rheumatologist. The consultation, imaging referral, eScripts, and specialist referrals are bulk billed for eligible Medicare cardholders.

About osteoarthritis

Osteoarthritis is the most common form of arthritis. It involves gradual wear of joint cartilage and changes in the underlying bone, typically causing pain, stiffness, and reduced joint function. Knees, hips, hands, and the spine are commonly affected.

Management is multi-faceted, with weight management, physical activity, physiotherapy, pain management, and, where appropriate, specialist input for surgical options. Early intervention supports better long-term outcomes.

How a telehealth GP can help

A NewDoc GP can take a history, order imaging, and discuss pain management options. Where helpful, your GP can refer you to physiotherapy or exercise physiology, and create a Chronic Disease Management Plan to access Medicare-rebated allied health sessions. If surgical consideration is appropriate, your GP can issue a referral to an orthopaedic surgeon. For hands-on rehabilitation, a physiotherapist referral may be issued. Imaging requests can be sent via online imaging referrals where clinically indicated.

Treatment options for osteoarthritis

Treatment focuses on reducing pain, maintaining function, and slowing further decline. Options typically begin with non-medication measures such as tailored exercise programs, physiotherapy, and weight management if relevant. Regular low-impact exercise like walking, swimming, cycling, or water-based programs may help strengthen muscles around affected joints and improve mobility.

For pain control, your GP may discuss simple painkillers, topical anti-inflammatories, or short courses of oral anti-inflammatory medication where clinically appropriate. Choices will take into account other conditions such as kidney disease, heart disease, or reflux. Some people also benefit from assistive devices like walking sticks, braces, or shoe insoles.

If conservative management is insufficient, intra-articular injections or surgical consideration (including joint replacement) may be discussed with a specialist. Your GP will advise if specialist referral is appropriate for your situation.

Self-care and lifestyle

Staying active is one of the most important things you can do for osteoarthritis. While joint pain can make movement feel counterintuitive, regular low-impact activity may help reduce stiffness and support joint function over time. A physiotherapist or exercise physiologist can tailor a program to your capacity and goals.

If higher body weight is contributing to load on weight-bearing joints, gradual weight management under the guidance of a GP, dietitian, or exercise physiologist may reduce symptoms and delay progression. Sleep quality, stress, and mood can all influence pain perception, and addressing these can be part of a broader plan.

Heat packs, cold packs, and pacing your activities across the day may help you manage flares. If a particular activity consistently triggers pain, your GP or physiotherapist can help identify modifications.

When to see a specialist

Specialist review may be considered if pain is poorly controlled despite a reasonable trial of conservative treatment, if there is significant loss of function affecting daily life, if imaging suggests advanced joint damage, or if joint replacement is being considered. Rheumatology input may be appropriate where the diagnosis is unclear or where inflammatory arthritis is suspected. Your NewDoc GP can coordinate referrals and share relevant history and imaging with the specialist.

References

This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.

Reviewed by Dr. Jason Yu FRACGP

Last reviewed 22 April 2026. Editorial policy

Ready to see a GP?

Book a bulk-billed telehealth consult in under 2 minutes — $0 with Medicare if eligible.

Or call 0481 615 998

Frequently asked questions

Can a telehealth GP help with osteoarthritis?

Yes. A GP can assess your symptoms, arrange imaging referrals, discuss pain management, refer you to physiotherapy or exercise physiology, and create a Chronic Disease Management Plan for rebated allied health sessions.

What imaging might be ordered?

X-rays are often the first-line imaging for osteoarthritis. MRI or ultrasound may be used in specific circumstances.

When might I need a specialist?

Your GP may refer you to an orthopaedic surgeon or rheumatologist if conservative management is insufficient or if surgical options (such as joint replacement) are being considered.

Is the consultation bulk billed?

Yes. NewDoc bulk bills telehealth consultations for eligible Medicare cardholders.

Can I get an imaging referral online for a sore joint?

Yes. A NewDoc GP can assess your symptoms and issue an X-ray referral electronically if clinically appropriate. Ultrasound or MRI may be considered in specific circumstances. Medicare rebates for imaging vary and your GP will discuss the likely out-of-pocket at the imaging provider.

How does online osteoarthritis management work?

After booking, you will speak with an AHPRA-registered GP by video. The GP reviews your history, assesses function as far as possible remotely, orders imaging or bloods if needed, issues prescriptions and referrals, and plans follow-up. Physical examination, if needed, is arranged in person.

What are the risk factors for osteoarthritis?

Risk factors include older age, female sex (especially after menopause), higher body weight, previous joint injury, repetitive joint use in occupations or sport, family history, and conditions such as gout or rheumatoid arthritis. Not all factors are modifiable.

What should I have ready for my consult?

Helpful information includes which joints are affected, how long you have had symptoms, what makes pain better or worse, any previous imaging or specialist reports, current medications, and your Medicare card for bulk billing.

Other services