Editorial Policy

This policy describes how NewDoc produces, reviews, sources, and updates the health information published on this website. Our aim is that every clinical page on newdoc.com.au is accurate, evidence-based, and useful for patients seeking general practice care in Australia.

1. Scope

This policy applies to the clinical and health-information content across the NewDoc website, including condition pages, service and referral pages, and the NewDoc blog. It does not apply to general marketing copy, testimonials, or legal documents, which are governed by other internal processes.

2. Who writes and reviews content

Writing: Content is drafted by writers with experience in Australian healthcare communication, working to internal briefs and structured templates.
Medical review: All clinical content is reviewed by Dr. Jason Yu FRACGP, Chief Medical Officer of NewDoc and a practising GP with over a decade of clinical experience. Dr. Yu is registered with the Australian Health Practitioner Regulation Agency (AHPRA) and holds Fellowship of the Royal Australian College of General Practitioners.
Review intent: Every clinical page is read by the reviewing GP before publication to check for clinical accuracy, appropriate hedged language, and consistency with current Australian general practice standards.

3. Sources we rely on

Where we make specific clinical statements, we draw on Australian and international evidence-based sources, including:

Healthdirect Australia — the federally funded health information service.
Better Health Channel — Victorian Government consumer health information.
Royal Australian College of General Practitioners (RACGP) — guidelines for GPs.
National Health and Medical Research Council (NHMRC) — Australian clinical guidelines.
Australian Institute of Health and Welfare (AIHW) — public health data.
Therapeutic Goods Administration (TGA) — Australian medicines regulator.
Australian Department of Health and Aged Care — Medicare, PBS, and public health policy.
Pharmaceutical Benefits Scheme (PBS) — medication listings and eligibility.

Where relevant, we cite these sources inline so patients can read the original guidance themselves.

4. What our content is and is not

Our health content is educational. It is designed to help patients understand common conditions and how a GP can typically help via telehealth. It is not a substitute for individual medical advice. For personal assessment, diagnosis, or treatment, patients should book a consultation with a GP. In emergencies, they should call 000 or Lifeline on 13 11 14 for mental health crises.

5. Advertising compliance (AHPRA)

NewDoc is bound by the AHPRA advertising guidelines for regulated health services. Our content is written to comply with those requirements, which means:

No outcome guarantees (e.g. "will cure", "guaranteed results").
No superlatives without substantiation (e.g. "best", "leading", "#1").
No unverifiable comparisons with other providers.
Hedged language where clinical judgement is required ("may help", "your GP will assess").
No promotion of specific brand-name medications as marketing content.

6. How often content is reviewed

Condition and service pages: reviewed at least every 12 months, and sooner when relevant guidelines, PBS listings, or Medicare items change.
Blog posts: dated on publication and updated when underlying facts change. Where a post has been materially updated, the updated date is shown.
Pricing and Medicare information: reviewed on any PBS or MBS update and at minimum annually.

The "last reviewed" date shown on clinical pages is the date the reviewing GP most recently confirmed the page is clinically current.

7. Corrections

If you spot something on our site that looks inaccurate or out of date, please email hello@newdoc.com.au. We will investigate, update the page where appropriate, and credit the date of the correction in the page's last-reviewed timestamp.

8. Conflicts of interest

NewDoc is a telehealth service. Our content explains the conditions and services we treat, which means there is an inherent commercial interest in the topics we cover. We manage this by:

Writing content that reflects Australian general practice standards, not our commercial preferences.
Explicitly noting where an in-person visit, specialist referral, or emergency care is the appropriate pathway — even where that means we cannot complete the care ourselves.
Not writing about specific brand-name medications as marketing content.
Not accepting paid placement of third-party content on our clinical pages.

9. Accessibility

We aim for our health content to be readable by a general Australian audience. We use plain-English headings, explain medical terms when they first appear, and keep paragraphs short. If you have an accessibility issue with our content, please contact us at hello@newdoc.com.au.

Document Information

Company: NewDoc Pty Ltd ABN 95 686 031 318
Last Updated: 16 April 2026
Contact: hello@newdoc.com.au

See also our Privacy Policy and Terms & Conditions.