Knee Pain Treatment Online

See a bulk billed telehealth GP for osteoarthritis, patellofemoral pain, meniscal or ligament injury, gout, and other causes of knee pain. Imaging referrals, physiotherapy referrals, eScripts, and same-day medical certificates from home.

Can a telehealth GP treat knee pain online?

Yes for many causes. An AHPRA-registered GP at NewDoc can take a focused history, ask you to show the knee on camera, and identify the most likely cause — osteoarthritis, patellofemoral pain, mild ligament strains, Baker's cyst, gout, or post-injury pain. Your GP can prescribe pain relief or anti-inflammatories where appropriate, issue imaging, pathology, physiotherapy, or orthopaedic referrals, and direct you to in-person review for any acute injury that needs immediate examination. The consult and any referrals are bulk billed for eligible Medicare cardholders.

Seek urgent in-person care for obvious deformity, inability to weight-bear, rapid swelling after twisting injury (consider haemarthrosis / ACL), foot or leg that is cold or numb, hot swollen joint with fever (septic arthritis), or sudden severe calf pain or breathlessness (DVT / PE).

Common causes of knee pain

Knee pain is one of the most common musculoskeletal presentations in Australian general practice. The differential depends heavily on age, mechanism (sudden injury vs gradual onset), pain location, and the presence of features like swelling, locking, or giving way.

  • Osteoarthritis — pain on use in adults over 50, often with stiffness after rest. Most common cause of chronic knee pain. See osteoarthritis for more depth.
  • Patellofemoral pain (runner's knee) — front-of-knee pain, worse with stairs, squatting, and sitting; common in younger active adults.
  • Meniscal tear — twisting injury with pop, locking, or catching; often delayed swelling.
  • Ligament injury (ACL, MCL, LCL, PCL) — pop at injury, rapid swelling (especially ACL), feeling of instability.
  • Iliotibial band syndrome — pain on the outside of the knee in runners and cyclists.
  • Patellar tendinopathy — pain just below the kneecap in jumping sports.
  • Baker's cyst — swelling at the back of the knee, often associated with underlying meniscal or OA pathology.
  • Prepatellar bursitis — swelling and pain over the front of the kneecap, often after repetitive kneeling.
  • Gout or pseudogout — sudden hot, red, swollen knee with severe pain (see gout).
  • Septic arthritis — hot swollen joint with fever, particularly in immunocompromised patients. Medical emergency.
  • Inflammatory arthritis (rheumatoid, psoriatic, reactive) — joint stiffness usually worst in the morning, often with other affected joints.
  • Osgood-Schlatter disease — anterior knee pain in adolescents, with tibial tubercle prominence.
  • Referred pain — from the hip (slipped capital femoral epiphysis in adolescents, hip OA in adults).

When to see a GP, and when to go straight to an ED

Book a GP (in person or via bulk billed telehealth) for knee pain that has lasted more than a few days, is recurrent, interfering with activity, suspected gout or inflammatory arthritis, or not improving with simple measures. Adolescents with persistent knee pain should also be assessed, partly to exclude referred hip pathology.

Attend an emergency department, or urgent care, if you have any of the following:

  • Obvious deformity of the knee or lower leg
  • Inability to weight-bear at all (cannot take four steps)
  • Open wound over the knee
  • Severe pain immediately after a fall or twisting injury
  • Foot or lower leg that is cold, blue, or numb after the injury
  • Significant rapid swelling within hours of injury (consider haemarthrosis)
  • Red, hot, swollen knee with fever (consider septic arthritis — medical emergency)
  • Sudden severe calf pain, swelling, or unexplained breathlessness (consider DVT or PE)
  • Children refusing to weight-bear, with fever, or with limp

For these features, do not delay by booking telehealth — go straight to an emergency department or urgent care.

How a telehealth GP can help

Many causes of knee pain can be diagnosed from a careful history with the patient showing the knee on camera and demonstrating range of motion where safe. Your GP will review pain location, character, triggers, any preceding injury and its mechanism, age-specific considerations, your activity patterns and footwear, and any red-flag features.

During the consult, your GP can:

  • Send an eScript for simple analgesia, topical or oral NSAIDs (short course where appropriate), or acute gout treatment per Australian Therapeutic Guidelines
  • Issue an imaging referral for X-ray (acute injury per Ottawa Knee Rule, or osteoarthritis assessment), MRI (suspected meniscal or ligament injury, unexplained persistent pain), or ultrasound for selected soft-tissue diagnoses
  • Issue a pathology referral for serum urate (gout), FBC and CRP/ESR (infection or inflammation), or a rheumatology panel where inflammatory arthritis is suspected
  • Refer you to a physiotherapist, sports physician, or orthopaedic surgeon as appropriate
  • Discuss a Chronic Disease Management Plan if eligible, providing Medicare rebates for a limited number of allied health visits
  • Issue a medical certificate for work, school, or sport, with light-duty options where appropriate

For eligible Medicare cardholders, the consultation, eScript, referral, and certificate are all bulk billed with no out-of-pocket cost. Medications themselves are usually subsidised under the PBS at your pharmacy.

Osteoarthritis of the knee

Knee osteoarthritis is the most common cause of chronic knee pain in adults over 50. First- line treatment per Australian RACGP and Therapeutic Guidelines is education, weight management where relevant, structured exercise, and physiotherapy. These have at least as much evidence as medications for most people. Simple analgesia and short courses of topical or oral NSAIDs are used for symptom flares. Intra-articular corticosteroid injections, joint replacement, and other interventional options are reserved for severe disease. Most people with knee OA can be managed well by their GP and physiotherapist for many years — joint replacement, when appropriate, is among the most effective elective surgical procedures.

Patellofemoral pain (runner's knee)

Patellofemoral pain syndrome is the most common cause of anterior knee pain in younger active adults. The story is typically gradual onset of pain around or behind the kneecap, worse with stairs, squatting, and sitting (the "theatre sign"), with activity and sometimes after activity. There is usually no significant injury and structural damage is uncommon — the problem is generally one of patellar tracking, quadriceps strength, and hip-stabiliser balance. Treatment is largely conservative: a graded loading and strengthening programme led by a physiotherapist, addressing footwear and training factors, simple analgesia, and avoiding aggravating activities while rehabilitating. Most cases improve over weeks to months with consistent rehab.

References

This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.

Reviewed by Dr. Jason Yu FRACGP

Last reviewed 12 May 2026. Editorial policy

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Frequently asked questions

Can a telehealth GP assess knee pain?

Yes for many causes. Most knee pain — osteoarthritis, patellofemoral pain (runner's knee), iliotibial band syndrome, mild ligament strains, Baker's cyst, prepatellar bursitis, and mechanical pain — can be assessed from a careful history with the patient describing pain location, triggers, and showing the affected area on camera. A NewDoc GP can identify the most likely cause, recommend conservative treatment, prescribe pain relief or anti-inflammatories where appropriate, and issue imaging, pathology, physiotherapy, or specialist referrals during the consult. Acute traumatic injuries with obvious deformity, sudden popping followed by inability to weight-bear, or significant haemarthrosis (rapid swelling within hours of injury) typically need in-person assessment.

When should knee pain be assessed urgently in person or in an emergency department?

Attend an emergency department, or urgent care, if you have a knee injury with obvious deformity, an inability to weight-bear at all (cannot take four steps), open wound, severe pain immediately after a fall or twisting injury, a foot or lower leg that is cold, blue, or numb after the injury, signs of significant infection (red, hot, swollen, with fever), suspected septic arthritis (any acute hot swollen joint, especially with fever or in someone immunocompromised), or sudden severe calf pain, swelling, or breathlessness (consider deep vein thrombosis or pulmonary embolism). For these features, do not delay by booking telehealth.

What is osteoarthritis of the knee?

Osteoarthritis (OA) is degeneration of the cartilage that lines the knee joint. It is the most common cause of chronic knee pain, particularly in adults over 50. Symptoms include pain on use (often worst after activity), stiffness on getting up after rest, swelling, occasional locking or giving way, and a feeling that the joint is unreliable. Risk factors include age, female sex, previous injury, high body weight, and family history. First-line treatment per Australian guidelines is education, weight management where relevant, structured exercise, and physiotherapy — these are at least as effective as medication for most people. Simple analgesia and short courses of topical or oral NSAIDs are used for symptom flares. Intra-articular corticosteroid injections, joint replacement, and other interventions are reserved for severe disease. NewDoc has a dedicated page on osteoarthritis covering treatment in more depth.

What is patellofemoral pain (runner's knee)?

Patellofemoral pain syndrome is one of the most common causes of knee pain in younger active adults, particularly runners. Pain is felt at the front of the knee, around or behind the kneecap, worse with stairs, squatting, sitting for long periods (the 'theatre sign'), and sometimes activity. It is usually a problem of patellar tracking and quadriceps / hip strength balance rather than structural damage. Treatment is largely conservative: a graded loading and strengthening programme led by a physiotherapist, addressing footwear and training factors, simple analgesia, and avoiding aggravating activities while rehabilitating. Most cases improve over weeks to months with consistent rehab.

Could I have a meniscal tear or ligament injury?

Meniscal tears and ligament injuries (most commonly ACL, but also MCL, LCL, and PCL) occur after twisting or impact injuries. Classic features include hearing or feeling a pop at the time of injury, immediate or rapid swelling (especially with ACL or significant meniscal injury), feeling that the knee is locking, catching, or giving way, and difficulty straightening the knee fully. Your GP can take a history, advise on initial RICE (Rest, Ice, Compression, Elevation), prescribe pain relief where appropriate, and issue an MRI referral (the most sensitive test for these injuries) and a physiotherapy or orthopaedic referral as needed. Acute injuries with significant haemarthrosis often warrant in-person review for examination and imaging on the same day.

When does knee pain need an X-ray, MRI, or ultrasound?

Imaging is considered when the diagnosis is uncertain, when significant injury has occurred, or when conservative treatment has not improved symptoms over a reasonable period. The Ottawa Knee Rule helps decide when an X-ray is needed acutely after injury — broadly, age over 55, isolated patellar tenderness, fibular head tenderness, inability to flex to 90°, or inability to weight-bear for four steps both immediately and at the consult. MRI is the most sensitive test for soft-tissue diagnoses (meniscal tears, ligament injuries, cartilage damage). Ultrasound has a smaller role but can be used for some tendon and bursa conditions. Your telehealth GP can issue a bulk-billed referral for any of these during the consult.

Could my knee pain be gout or another type of arthritis?

Yes. Gout can affect the knee, typically presenting as a sudden onset hot, red, swollen knee with severe pain (often more dramatic than osteoarthritis). Other crystal arthritis (calcium pyrophosphate / pseudogout) can present similarly. Rheumatoid arthritis and reactive arthritis can also affect the knee. Any acutely hot swollen joint should also raise concern about septic arthritis, particularly with fever or in someone immunocompromised — septic arthritis is a medical emergency requiring urgent in-person assessment and joint aspiration. Your GP can take a history, arrange relevant blood tests, and advise on the right level of care.

Can I get a referral to a physiotherapist?

Yes. Your telehealth GP can issue a physiotherapy referral during the consultation, sent electronically. Physiotherapy is the cornerstone of treatment for most non-acute knee problems — osteoarthritis, patellofemoral pain, iliotibial band syndrome, tendinopathies, and post-injury rehabilitation. For patients with chronic conditions and a Chronic Disease Management Plan, Medicare may rebate a limited number of allied health visits per calendar year — your GP can discuss eligibility. Private health insurance also commonly covers physiotherapy.

When should I see an orthopaedic surgeon?

Orthopaedic referral is appropriate for severe or persistent pain not responding to conservative treatment, suspected meniscal or ligament injury that may need surgical management, advanced osteoarthritis when joint replacement is being considered, mechanical symptoms (true locking, recurrent giving way), or any concerning imaging findings. Your telehealth GP can review your imaging and history, write a referral to an orthopaedic surgeon, and discuss public versus private pathway. Specialist referrals are valid for 12 months.

What about knee pain in young people or children?

Knee pain in children and adolescents has a different differential than in adults. Common causes include Osgood-Schlatter disease (a self-limiting inflammation of the tibial tubercle, peaking in 10 to 15 year olds), patellofemoral pain, growth-related pain, and overuse from sport. Less common but important causes include slipped capital femoral epiphysis (often presents with referred knee pain in adolescents), juvenile idiopathic arthritis, and rarely bone tumours. Any child with significant knee pain, limp, refusal to weight-bear, fever, or systemic symptoms needs careful assessment — telehealth is a reasonable first step, but in-person review may be required.

Can I get a medical certificate for knee pain?

Yes. If your GP determines that you are unfit for work, school, or sport because of your knee pain, a medical certificate can be issued during the consultation and sent electronically within minutes. Where clinically appropriate, the certificate can cover the period from when your injury or symptoms started. Light-duty or modified-duty certificates can also be issued for situations where some work is still possible.

Is the knee pain consultation bulk billed?

Yes. NewDoc bulk bills telehealth consultations for eligible Medicare cardholders, so there is no out-of-pocket cost for the GP appointment. Any eScript, imaging referral, pathology referral, allied health or specialist referral, or medical certificate issued during the consultation is included at no extra charge. Medications themselves are usually subsidised under the PBS at your pharmacy.

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