Getting reflux medication online
Reflux (gastro-oesophageal reflux disease, or GORD) is a very common condition in which stomach acid flows back into the oesophagus, causing heartburn, chest discomfort, and sometimes a sour taste. Treatment typically combines lifestyle changes with prescription medication. The two main classes are proton pump inhibitors (PPIs), which reduce acid production, and H2 receptor antagonists, which also lower acid but through a different mechanism.
A NewDoc telehealth consultation lets you discuss your symptoms and, where clinically appropriate, receive an eScript. The consultation is bulk billed for eligible Medicare cardholders, and the eScript is included at no extra charge.
How online reflux prescription works
Book a telehealth consultation, join the video or phone call, and describe your symptoms, how often they occur, any triggers, and what you have tried. Your AHPRA-registered GP will decide whether a reflux medication is suitable and, if so, the appropriate class and dose. The eScript is sent to your phone by SMS within minutes of the call ending.
You can fill the script at any Australian pharmacy. PBS-listed reflux medications are subsidised, so the out-of-pocket cost is the standard PBS co-payment.
How NewDoc compares for reflux medication scripts
NewDoc bulk-bills the consultation that issues your reflux medication eScript at $0 under Medicare for eligible cardholders. Other online doctor services charge a per-script fee on top of (or instead of) a Medicare consultation rebate.
| Provider | Lowest published cost to get a script | Bulk-billed? |
|---|---|---|
| NewDoc | $0 (Medicare) | Yes |
| Doccy | Not publicly listed | No |
| Hola Health | From $18.90 (private; bulk-billed after-hours) | After-hours only (and MHTPs always) |
| InstantScripts | $19 per script | No |
| Updoc | From $59.95 per consult or $49.95/mo (Pro tier) | No |
| Doctors on Demand | From $29.90 (QuickScript repeat) | No |
| hub.health | $35 (prescription) | No |
Cell values reflect each provider's lowest publicly listed pathway to a prescription as at the page review date shown below. Doccy lists prescriptions among its services but does not publicly display per-product pricing for them at the verification date. Doctors on Demand operates 24/7 and lists QuickScript repeats at $29.90. hub.health operates 8 am to 8 pm 7 days and lists prescriptions at $35. Hola Health bulk-bills consultations during designated hours (weekdays 6 pm–7:30 am, Saturdays from 12 pm, Sundays and public holidays 24/7); during business hours its scripts are private from $18.90. Updoc is private-pay only with single-consult pricing or monthly subscription tiers. Prices change — check each provider's own website for current pricing before booking.
When you should see a GP in person
Seek in-person medical assessment if you have difficulty swallowing, unintended weight loss, vomiting blood, black or tarry stools, or chest pain that could be cardiac in origin. For severe or sudden chest pain, call 000 immediately or attend the nearest emergency department. Live ED wait times are available if you need to choose a hospital.
Review and long-term management
Reflux medication can be highly effective, but it is worth reviewing with your GP every 6 to 12 months if you are on long-term treatment. Your GP can consider whether the dose can be reduced, whether symptoms have resolved enough to taper off, or whether a referral for further investigation is warranted. Follow-up telehealth consultations are bulk billed.
References
- Gastro-oesophageal reflux disease (GORD), Healthdirect Australia
- Reflux, Better Health Channel
- Clinical guidelines, RACGP
This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.
Last reviewed 8 May 2026. Editorial policy