- Available statewide in NSW
- Australian-trained GPs
- $0 with Medicare if eligible
- Same-day appointments
- 7 days a week
How it works
- Book online in under two minutes. Pick a same-day or next-available slot, enter your Medicare card, and choose video or phone.
- Join the call at your appointment time. The GP takes a focused history and discusses options. Most consultations take 10 to 15 minutes.
- Receive your outputs. Any eScript, medical certificate, specialist referral, pathology referral, or imaging referral is sent to your phone, usually within minutes of the call ending.
Cost
$0
Bulk billed to Medicare
For eligible Medicare cardholders. Consultation, eScripts, certificates, and referrals all included.
$69.95
Private consultation
For patients without Medicare eligibility. Still includes eScripts, certificates, and referrals at no extra charge.
How NewDoc serves New South Wales
NewDoc is a 100% telehealth general practice service. Consultations are delivered by Australian-trained General Practitioners, by phone or video, and are bulk billed directly to Medicare for eligible cardholders. You do not need to be an existing NewDoc patient to book.
New South Wales has approximately 8.6 million residents (Australian Bureau of Statistics, September 2025). NewDoc telehealth serves all eligible Medicare cardholders across the state, regardless of suburb or catchment.
Bulk billing in New South Wales
NSW's GP bulk billing rate was 73.5% for the November 2025 to January 2026 quarter (Department of Health), up 3.8 percentage points year-on-year following the Bulk Billing Practice Incentive Program (BBPIP) launch on 1 November 2025. The headline rate still sits below the 81.4% national average, and distribution varies sharply between dense metro Sydney and regional catchments where many practices have moved to mixed billing or private fees. Telehealth keeps a fully bulk billed pathway open across the whole state regardless of which practices in your suburb are still accepting new bulk billed patients.
The 73.5% figure for New South Wales reflects all GP attendances in the November 2025 to January 2026 quarter, as reported by the Australian Department of Health, Disability and Ageing. NewDoc consultations are bulk billed for every eligible Medicare cardholder, so the state-level distribution does not affect what you pay for a NewDoc consult.
Geography and GP access in NSW
NSW is Australia's most populous state with around 8.6 million residents (ABS, September 2025). Metro Sydney is GP-dense, but parts of regional NSW including the far west, Riverina, mid-north coast, and parts of New England are designated as areas of workforce need by the federal Department of Health, with longer waits for in-person appointments. Statewide telehealth flattens that gap.
Cities and regions covered
Sydney
Sydney patients can book a NewDoc telehealth appointment in under 2 minutes from anywhere with a phone or internet connection. Useful for working professionals across the CBD, eastern suburbs, north shore, inner west, west, and south west who would otherwise lose half a day to a clinic visit.
Newcastle, the Hunter and Central Coast
Telehealth is well suited to the corridor between Newcastle, Lake Macquarie, the Central Coast, and the Hunter Valley, where commuting between suburbs to find an available bulk billing GP is common. Live wait times for John Hunter Hospital and Gosford Hospital are also published on NewDoc for emergency triage decisions.
Illawarra and the South Coast
Wollongong and the broader Illawarra region are well served by telehealth for routine GP needs. NewDoc also publishes live ED wait times for Wollongong Hospital so you can decide whether your symptoms need an emergency department or can wait for a GP consult.
Regional and remote NSW
Patients in the Far West, Riverina, New England, and North Coast Local Health Districts often face long drives to a GP that is currently accepting new bulk billed patients. A 10-minute video or phone call replaces a 1-2 hour round trip for routine consults, repeat scripts, and pathology referrals.
Live ED wait times in NSW
Telehealth is not appropriate for emergencies. If you are unsure whether your symptoms warrant an emergency department visit, NewDoc publishes live wait times for 21 NSW hospitals so you can make an informed decision.
View live ED wait times for New South Wales hospitals. Data is sourced from the NSW Health feed and updated regularly.
Medicare urgent care clinics in NSW
If your situation needs in-person assessment but is not a life-threatening emergency, Medicare urgent care clinics offer free walk-in care for non-life-threatening injuries and illnesses such as fractures, deep cuts, ear or eye complaints, infections, and minor burns. No appointment, no out-of-pocket cost.
Find a Medicare urgent care clinic in New South Wales. NewDoc maintains a directory of 14 Medicare-funded urgent care clinics in NSW, sourced from the federal Department of Health published list.
After-hours pharmacies in NSW
Need to fill a script outside standard pharmacy hours? After your telehealth consultation, the eScript is sent to your phone and can be filled at any Australian pharmacy, including pharmacies with extended evening, weekend, or 24-hour opening.
View after-hours pharmacies in New South Wales. NewDoc curates a list of 7 after-hours pharmacies in NSW, with Healthdirect Service Finder linked for the full state-wide search.
NSW health resources and hotlines
Telehealth complements, but does not replace, the public health services in your state. The following resources are operated by NSW Health and partner organisations and may be useful alongside a NewDoc consultation.
- NSW Mental Health Line: 1800 011 511. Free 24/7 statewide phone service operated by NSW Health that links callers of all ages with NSW Health mental health services.
- healthdirect helpline: 1800 022 222. 24/7 phone advice from a registered nurse for any non-emergency health concern. Funded by the Australian Government.
Common conditions managed via telehealth
A NewDoc telehealth GP can assess and manage a wide range of common conditions for New South Wales residents, including respiratory and urinary tract infections, anxiety, depression, hay fever, UTIs, insomnia, skin conditions, and ongoing management of chronic conditions such as high blood pressure, high cholesterol, and type 2 diabetes. The full list is available on the conditions page.
References
- National GP Bulk Billing Snapshot, 1 November 2025 to 31 January 2026, Australian Department of Health, Disability and Ageing
- National, state and territory population, September 2025, Australian Bureau of Statistics
- Mental Health Line, NSW Health
This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.
Last reviewed 24 April 2026. Editorial policy