What's the difference between NewDoc and Abby Health?
Both are Australian telehealth services, and both bulk bill most consultations for eligible Medicare cardholders. For many patients the cost is similar. The clearer difference is who treats you. At NewDoc, every consultation is with a fellowship-qualified, Australian-trained GP. At Abby, you may see a GP or a nurse practitioner.
Per Abby's help centre, a small number of its services sit outside bulk billing (from $9.95, or from $27 for non-Medicare and private consults, with the fee shown up front). At NewDoc, your consultation, eScript, mental health care plan, and any same-visit referral are bulk billed at $0 if you're an eligible cardholder. Without Medicare eligibility, you pay a private fee.
NewDoc vs Abby Health at a glance
NewDoc and Abby Health are both AHPRA-registered Australian telehealth services, and both sit in the bulk-billing lane: each bulk bills most telehealth consultations under Medicare for eligible cardholders. On cost, that makes them closer than most pairings we compare. The more useful questions are who you see and what's included in the visit.
The table below shows where the two line up and where they don't. Comparison data verified as at 8 August 2026.
| Dimension | NewDoc | Abby Health |
|---|---|---|
| Pricing model | Bulk-billed Medicare consult | Bulk-billed Medicare consults; a small number of private services shown up front |
| Lowest listed price | $0 (Medicare) | $0 bulk billed for eligible consults; private consults from $27 (other services from $9.95) |
| Bulk-billed? | Yes | Yes, most GP and nurse-practitioner consults for eligible Medicare cardholders (services outside bulk billing from $9.95; non-Medicare/private consults from $27 per Abby's site) |
| Doctor type | Fellowship-qualified specialist GPs only | AHPRA-registered GPs and nurse practitioners |
| Same-day availability | Yes | Yes |
| Mental health care plan | Yes (bulk-billed) | Yes, Mental Health Care Plans offered via bulk billed Medicare appointments (per Abby's help centre) |
| Referrals | Yes (included in consult) | Referrals and pathology available, bulk billed where eligible |
Comparison data verified as at 8 August 2026. Values reflect each provider's lowest publicly listed pricing or stated feature on their own website. Prices and features change. Check Abby Health directly for current information before booking. "Bulk-billed" = no out-of-pocket cost for eligible Medicare cardholders.
When NewDoc fits
NewDoc is the better fit if:
- You want a fellowship-qualified, Australian-trained general practitioner on every call.
- You're Medicare eligible and want the visit and any documents issued at $0 out of pocket.
- You need a mental health care plan, or a specialist or pathology referral, folded into the same bulk billed visit.
- You're managing an ongoing condition and want every review visit and script repeat at $0.
When Abby Health might fit
Abby Health may suit you if:
- You're comfortable seeing either a GP or a nurse practitioner, depending on what your issue needs.
- You want a bulk billed telehealth visit and the service you need sits within Abby's bulk billed items.
- You prefer booking through Abby's app.
What we can and can't compare
Where Abby publishes the detail, we compare it directly: its bulk-billing arrangement, its use of GPs and nurse practitioners, the services that sit outside bulk billing from $9.95, and private consults from $27. Abby doesn't publicly itemise a full per-product price list or its mental health care plan pricing. Rather than guess, for those we describe NewDoc's offering and say plainly when Abby's information isn't publicly listed.
Verify both before booking
Prices and rules change, so a quick check on the day you book is always worth it. Every claim above was checked against each provider's own website as at 8 August 2026. Confirm current pricing and bulk-billing eligibility on NewDoc's pricing page and on Abby's own site. For a wider comparison across all major Australian online doctor services, see our hub comparison.
Last reviewed 8 August 2026. Editorial policy