What's the difference between NewDoc and Medmate?
It comes down to what you pay. If you're an eligible Medicare cardholder, NewDoc bulk-bills your consultation at $0, with the eScript and any same-visit referral or certificate included. Medmate, per its public site, charges privately for each product: telehealth consultation $49, online prescription $25, medical certificate from $19.90, and blood test $25.
Medmate's main point of difference is a bundled online pharmacy with medication delivery, plus a stated 24/7 window. NewDoc's is a $0 bulk-billed consultation with a fellowship-qualified GP and an eScript you can fill at any pharmacy.
NewDoc vs Medmate at a glance
NewDoc and Medmate are both Australian telehealth services that consult by phone or video. The real difference is how you pay and what comes bundled. Medmate charges a separate fee for each product and pairs your consultation with its own pharmacy delivery. NewDoc bills your consultation to Medicare, so if you're an eligible cardholder you pay $0 out of pocket, and your eScript can be filled at any pharmacy.
The table below shows how the two compare on what you pay and what you get. Comparison data verified as at 8 August 2026.
NewDoc bulk-bills the consultation under Medicare at $0 for eligible cardholders, with the eScript and any same-visit referral or certificate included. Medmate is private-pay per product: telehealth consultation $49, online prescription $25, medical certificate from $19.90, with bundled pharmacy delivery and a stated 24/7 window.
| Dimension | NewDoc | Medmate |
|---|---|---|
| Pricing model | Bulk-billed Medicare consult | Per-product fee |
| Lowest listed price | $0 (Medicare) | From $19.90 (medical certificate) |
| Bulk-billed? | Yes | No (a previously advertised bulk billed mental health consult was not found on the pages sampled this round) |
| Doctor type | Fellowship-qualified specialist GPs only | AHPRA-registered doctors and nurse practitioners |
| Same-day availability | Yes | Yes (24/7) |
| Mental health care plan | No (from 1 Nov 2025 Medicare requires plans from your MyMedicare practice or usual GP; NewDoc GPs can still do mental health consults and psychiatrist referrals) | Mental health consults offered; the bulk billed claim was no longer on the pages sampled |
| Referrals | Yes (included in consult) | Pathology / blood tests from $25; specialist referrals not separately listed |
Comparison data verified as at 8 August 2026. Values reflect each provider's lowest publicly listed pricing or stated feature on their own website. Prices and features change. Check Medmate directly for current information before booking. "Bulk-billed" = no out-of-pocket cost for eligible Medicare cardholders.
When NewDoc fits
If you're Medicare eligible, NewDoc is the cheaper of the two. NewDoc is the better fit if:
- You're Medicare eligible and want your consultation and any documents issued at $0 out of pocket.
- You want a fellowship-qualified, Australian-trained GP on the call.
- You need mental health support or a psychiatrist referral, bulk billed in the same visit.
- You're happy to fill your eScript at any pharmacy rather than through one bundled delivery service.
- You're managing an ongoing condition and want every review and script repeat bulk billed.
When Medmate might fit
There are real situations where Medmate is the sensible choice:
- You want your consultation and your medication delivery handled by one service rather than filling a script yourself.
- You need care overnight. Medmate's stated 24/7 window covers hours outside NewDoc's daytime and evening opening times.
- You're not Medicare eligible and you're comparing private per-product telehealth fees.
Worked example: a single multi-need visit
Say you're Medicare eligible and one visit needs to cover a consultation, a repeat script, and a medical certificate. On the publicly listed prices as at 8 August 2026:
- NewDoc: $0. One bulk-billed consultation covers the visit, your eScript, and your certificate.
- Medmate: telehealth consultation $49, online prescription $25, and medical certificate from $19.90. Each is charged separately, so that's roughly $93.90 before any delivery fee.
If all you need is one low-cost item, such as a short certificate from $19.90, Medmate can be competitive. As soon as your visit needs a consultation or more than one document, the bulk-billed model pulls ahead.
Verify both before booking
Prices and rules change, so don't just take our word for it. Every claim above was checked against each provider's own website as at 8 August 2026. Before you book, confirm current pricing on NewDoc's pricing page and check Medmate's own site directly. For a wider comparison across all major Australian online doctor services, see our hub comparison.
Last reviewed 8 August 2026. Editorial policy