What's the difference between NewDoc and Teldoc?
Both are fellowship-led Australian telehealth services, so the real difference is what you pay, not who treats you. If you're an eligible Medicare cardholder, NewDoc bulk-bills every consultation it offers at $0, with the eScript and any same-visit referral or certificate included. Per Teldoc's public site, Teldoc charges a private fee from $49 for a standard consult (from $69 on weekends and public holidays) and bulk-bills only select groups: babies under 12 months, patients experiencing homelessness, sexual health consultations, pregnancy consultations with a concession card, and select mental health items.
Hours differ too. NewDoc is generally open 8 am to midnight, 7 days a week. Teldoc's stated hours are 9 am to 7 pm Sydney time, 7 days a week.
NewDoc vs Teldoc at a glance
NewDoc and Teldoc are both Australian telehealth services. Both use fellowship-qualified, AHPRA-registered doctors, and both consult by secure video or phone. The decision comes down to who pays for the visit. NewDoc bills the consultation to Medicare, so if you're an eligible cardholder you pay $0 out of pocket, with the eScript and any same-visit document included. Teldoc charges a private fee from $49 for most patients and reserves bulk billing for a small set of eligible groups.
The table below shows how that plays out, line by line. Comparison data verified as at 8 August 2026.
NewDoc and Teldoc both use fellowship-qualified telehealth doctors. NewDoc bulk-bills every consultation at $0 for eligible Medicare cardholders, with the eScript and any same-visit referral or certificate included. Teldoc charges a private fee from $49 for a standard consult (from $69 on weekends and public holidays) and bulk-bills only select groups.
| Dimension | NewDoc | Teldoc |
|---|---|---|
| Pricing model | Bulk-billed Medicare consult | Per-consult fee |
| Lowest listed price | $0 (Medicare) | From $49 (standard consult) |
| Bulk-billed? | Yes | Select groups only (homelessness, under-12-months, sexual health / STI, pregnancy with Medicare or concession card); mental health items bulk billed for patients experiencing homelessness only |
| Doctor type | Fellowship-qualified specialist GPs only | Fellowship-qualified specialist GPs (AHPRA-registered) |
| Same-day availability | Yes | Yes (most appointments within about 15 minutes in operating hours) |
| Mental health care plan | No (from 1 Nov 2025 Medicare requires plans from your MyMedicare practice or usual GP; NewDoc GPs can still do mental health consults and psychiatrist referrals) | Mental health support offered (MHCP under Medicare); bulk billed for patients experiencing homelessness only |
| Referrals | Yes (included in consult) | Specialist and pathology/imaging referrals offered; chronic disease plans not offered |
Comparison data verified as at 8 August 2026. Values reflect each provider's lowest publicly listed pricing or stated feature on their own website. Prices and features change. Check Teldoc directly for current information before booking. "Bulk-billed" = no out-of-pocket cost for eligible Medicare cardholders.
When NewDoc fits
If you have Medicare and don't fall into one of Teldoc's narrow bulk-billed groups, NewDoc is the cheaper path. It's the better fit if:
- You're Medicare eligible and want the visit and any documents issued at $0 out of pocket, not a per-consult fee.
- You need mental health support or a psychiatrist referral, bulk billed in the same visit.
- You need a chronic disease management plan, something Teldoc's public site states it does not offer.
- You need an evening appointment. NewDoc generally runs until about 11 pm; Teldoc's stated hours end at 7 pm.
- You're managing something ongoing and want every review visit, pathology order, and script repeat bulk billed.
When Teldoc might fit
Teldoc still makes sense in some situations. It may suit you if:
- You fall into one of Teldoc's bulk-billed groups (a baby under 12 months, a sexual health or pregnancy consultation, or a select mental health item) and you'd rather book there.
- You're not Medicare eligible and you're comparing private telehealth fees. Teldoc's from-$49 consult is one option to weigh against others.
- You're already a Teldoc patient and would rather stay where your history is.
Worked example: a standard weekday consult
Say you're Medicare eligible and need a standard telehealth consult plus a repeat script on a weekday. On the publicly listed prices as at 8 August 2026:
- At NewDoc: $0. One bulk-billed consultation covers the visit and the eScript.
- At Teldoc: from $49 for the standard consult (from $69 on a weekend or public holiday), unless you fall into one of Teldoc's bulk-billed groups.
Across a year of regular care the gap widens. A Medicare-eligible patient with monthly review pays $0 with NewDoc; the same care on Teldoc at $49 per standard consult is about $588 per year before any weekend or public-holiday loading.
Verify both before booking
Prices and rules change, so don't just take our word for it. Every claim above was checked against each provider's own website as at 8 August 2026. Before you book, confirm current pricing on NewDoc's pricing page and check Teldoc's own site directly. For a wider comparison across all major Australian online doctor services, see our hub comparison.
Last reviewed 8 August 2026. Editorial policy