What's the difference between NewDoc and Teldoc?
Both NewDoc and Teldoc are FRACGP-led Australian telehealth services, so the difference is the billing model, not the doctor standard. NewDoc bulk-bills every consultation it offers at $0 for eligible Medicare cardholders, with the eScript, mental health care plan, and any same-visit referral or certificate included. Per Teldoc's public site, Teldoc charges a private fee from $49 for a standard consult (from $69 on weekends and public holidays) and bulk-bills only select groups: babies under 12 months, patients experiencing homelessness, sexual health consultations, pregnancy consultations with a concession card, and select mental health items.
NewDoc is generally available 8 am to 11 pm most days; Teldoc's stated hours are 9 am to 7 pm Sydney time, 7 days a week.
NewDoc vs Teldoc at a glance
NewDoc and Teldoc are both Australian telehealth services that use FRACGP-qualified, AHPRA-registered doctors and consult by secure video or phone. The decision between them comes down to who pays. NewDoc bills the consultation to Medicare so eligible cardholders pay $0 out of pocket, with the eScript and any same-visit document included. Teldoc charges a private fee from $49 for most patients and reserves bulk billing for a small set of eligible groups.
The table below compares the two on the dimensions that drive cost and experience. Comparison data verified as at 1 June 2026.
| Dimension | NewDoc | Teldoc |
|---|---|---|
| Pricing model | Bulk-billed Medicare consult | Per-consult fee |
| Lowest listed price | $0 (Medicare) | From $49 (standard consult) |
| Bulk-billed? | Yes | Select groups only (under-12-months, homelessness, sexual health, pregnancy with concession, select mental health items) |
| Doctor type | FRACGP-qualified GPs only | FRACGP-qualified GPs (AHPRA-registered) |
| Same-day availability | Yes | Yes (most appointments within about 15 minutes in operating hours) |
| Mental health care plan | Yes (bulk-billed) | Mental health support offered; select mental health items bulk-billed |
| Referrals | Yes (included in consult) | Specialist and pathology/imaging referrals offered; chronic disease plans not offered |
Comparison data verified as at 1 June 2026. Values reflect each provider's lowest publicly listed pricing or stated feature on their own website. Prices and features change — check Teldoc directly for current information before booking. "Bulk-billed" = no out-of-pocket cost for eligible Medicare cardholders.
When NewDoc fits
NewDoc's bulk-billed model is structurally cheaper for any Medicare-eligible patient who does not fall into Teldoc's narrow bulk-billed groups. Choose NewDoc if any of the following apply:
- You are eligible for Medicare and want $0 out-of-pocket for the consultation and any documents issued, rather than a per-consult fee.
- You need a mental health care plan included in the bulk-billed consultation.
- You need a chronic disease management plan, which Teldoc's public site states it does not offer.
- You want availability later in the evening; NewDoc is generally available until about 11 pm, while Teldoc's stated hours end at 7 pm.
- You need ongoing care and want every review consultation, pathology order, and script repeat bulk-billed.
When Teldoc might fit
Teldoc may suit you in specific situations. Choose Teldoc if any of the following apply:
- You fall into one of Teldoc's bulk-billed groups (a baby under 12 months, a sexual health or pregnancy consultation, or a select mental health item) and prefer Teldoc.
- You are not Medicare-eligible and are comparing private telehealth fees, where Teldoc's from-$49 consult is one option to weigh against others.
- You are an existing Teldoc patient with established continuity and prefer to stay with the same service.
Worked example: a standard weekday consult
Consider a Medicare-eligible adult who needs a standard telehealth consult and a repeat script on a weekday. On the publicly listed prices as at 1 June 2026:
- NewDoc: $0. A single bulk-billed consultation covers the visit and the eScript.
- Teldoc: from $49 for the standard consult (from $69 on a weekend or public holiday), unless the patient falls into one of Teldoc's bulk-billed groups.
Across a year of regular care the gap widens. A Medicare-eligible patient with monthly review pays $0 with NewDoc; the same care on Teldoc at $49 per standard consult is about $588 per year before any weekend or public-holiday loading.
Verify both before booking
Pricing and features change. Every claim above was verified against each provider's public website as at 1 June 2026. Before you book, confirm current pricing on NewDoc's pricing page and check Teldoc's own site directly. For a wider comparison across all major Australian online doctor services, see our hub comparison.
Last reviewed 1 June 2026. Editorial policy