What's the difference between NewDoc and Teldoc?
Both NewDoc and Teldoc are FRACGP-led Australian telehealth services, so the difference is the billing model, not the doctor standard. NewDoc bulk-bills every consultation it offers at $0 for eligible Medicare cardholders, with the eScript, mental health care plan, and any same-visit referral or certificate included. Per Teldoc's public site, Teldoc charges a private fee from $49 for a standard consult (from $69 on weekends and public holidays) and bulk-bills only select groups: babies under 12 months, patients experiencing homelessness, sexual health consultations, pregnancy consultations with a concession card, and select mental health items.
NewDoc is generally available 8 am to 11 pm most days; Teldoc's stated hours are 9 am to 7 pm Sydney time, 7 days a week.
NewDoc vs Teldoc at a glance
NewDoc and Teldoc are both Australian telehealth services that use FRACGP-qualified, AHPRA-registered doctors and consult by secure video or phone. The decision between them comes down to who pays. NewDoc bills the consultation to Medicare so eligible cardholders pay $0 out of pocket, with the eScript and any same-visit document included. Teldoc charges a private fee from $49 for most patients and reserves bulk billing for a small set of eligible groups.
The table below compares the two on the dimensions that drive cost and experience. Comparison data verified as at 25 June 2026.
| Dimension | NewDoc | Teldoc |
|---|---|---|
| Pricing model | Bulk-billed Medicare consult | Per-consult fee |
| Lowest listed price | $0 (Medicare) | From $49 (standard consult) |
| Bulk-billed? | Yes | Select groups only (homelessness, under-12-months, sexual health / STI, pregnancy with Medicare or concession card); mental health items bulk-billed for patients experiencing homelessness only |
| Doctor type | FRACGP-qualified GPs only | FRACGP-qualified GPs (AHPRA-registered) |
| Same-day availability | Yes | Yes (most appointments within about 15 minutes in operating hours) |
| Mental health care plan | Yes (bulk-billed) | Mental health support offered (MHCP under Medicare); bulk-billed for patients experiencing homelessness only |
| Referrals | Yes (included in consult) | Specialist and pathology/imaging referrals offered; chronic disease plans not offered |
Comparison data verified as at 25 June 2026. Values reflect each provider's lowest publicly listed pricing or stated feature on their own website. Prices and features change. Check Teldoc directly for current information before booking. "Bulk-billed" = no out-of-pocket cost for eligible Medicare cardholders.
When NewDoc fits
NewDoc's bulk-billed model is structurally cheaper for any Medicare-eligible patient who does not fall into Teldoc's narrow bulk-billed groups. Choose NewDoc if any of the following apply:
- You are eligible for Medicare and want $0 out-of-pocket for the consultation and any documents issued, rather than a per-consult fee.
- You need a mental health care plan included in the bulk-billed consultation.
- You need a chronic disease management plan, which Teldoc's public site states it does not offer.
- You want availability later in the evening; NewDoc is generally available until about 11 pm, while Teldoc's stated hours end at 7 pm.
- You need ongoing care and want every review consultation, pathology order, and script repeat bulk-billed.
When Teldoc might fit
Teldoc may suit you in specific situations. Choose Teldoc if any of the following apply:
- You fall into one of Teldoc's bulk-billed groups (a baby under 12 months, a sexual health or pregnancy consultation, or a select mental health item) and prefer Teldoc.
- You are not Medicare-eligible and are comparing private telehealth fees, where Teldoc's from-$49 consult is one option to weigh against others.
- You are an existing Teldoc patient with established continuity and prefer to stay with the same service.
Worked example: a standard weekday consult
Consider a Medicare-eligible adult who needs a standard telehealth consult and a repeat script on a weekday. On the publicly listed prices as at 25 June 2026:
- NewDoc: $0. A single bulk-billed consultation covers the visit and the eScript.
- Teldoc: from $49 for the standard consult (from $69 on a weekend or public holiday), unless the patient falls into one of Teldoc's bulk-billed groups.
Across a year of regular care the gap widens. A Medicare-eligible patient with monthly review pays $0 with NewDoc; the same care on Teldoc at $49 per standard consult is about $588 per year before any weekend or public-holiday loading.
Verify both before booking
Pricing and features change. Every claim above was verified against each provider's public website as at 25 June 2026. Before you book, confirm current pricing on NewDoc's pricing page and check Teldoc's own site directly. For a wider comparison across all major Australian online doctor services, see our hub comparison.
Last reviewed 25 June 2026. Editorial policy