NewDocLog in

Victoria bulk billed telehealth GP

Bulk billed online GP consultations for Victorian Medicare cardholders, available statewide. AHPRA-registered General Practitioners, eScripts to your phone, no out-of-pocket cost for the consult.

How NewDoc serves Victoria

NewDoc is a 100% telehealth general practice service. Consultations are delivered by AHPRA-registered Australian General Practitioners with FRACGP fellowship, by phone or video, and are bulk billed directly to Medicare for eligible cardholders. There is no out-of-pocket cost for the consultation, and any eScripts, medical certificates, or specialist referrals issued during the appointment are included.

Victoria has approximately 7.10 million residents (Australian Bureau of Statistics, September 2025). NewDoc telehealth is available statewide for eligible Medicare cardholders, regardless of suburb. There are no catchment restrictions and you do not need to be an existing NewDoc patient.

Bulk billing in Victoria

Victoria recorded the highest GP bulk billing rate of any state or territory at 89.4% for the November 2025 to January 2026 quarter (Department of Health), up 13.2 percentage points year-on-year and the largest improvement in the country. The jump reflects the Bulk Billing Practice Incentive Program that launched on 1 November 2025. Even at that strong statewide rate, individual practice billing varies, and telehealth offers a consistent fully bulk billed pathway for eligible Medicare patients regardless of suburb.

The 89.4% figure for Victoria is the highest of any state or territory and reflects all GP attendances in the November 2025 to January 2026 quarter, as reported by the Australian Institute of Health and Welfare. NewDoc consultations are bulk billed for every eligible Medicare cardholder, so the state-level distribution does not affect what you pay for a NewDoc consult.

Geography and GP access in VIC

Victoria has roughly 7.1 million residents (ABS, September 2025), with the population concentrated in metro Melbourne but a significant footprint across Geelong, Ballarat, Bendigo, the Latrobe Valley, and the Mornington Peninsula. Travel times within metro Melbourne for after-hours or same-day GP appointments are a routine pain point, and regional Victoria has well-documented GP workforce constraints in parts of the north-west, south-west, and Gippsland.

Cities and regions covered

Melbourne

Melbourne patients across the CBD, inner suburbs, and the broader metropolitan area can book a same-day or next-day NewDoc telehealth appointment without traffic, parking, or waiting room time. Useful for inner-city workers, parents managing school pick-ups, and residents in suburbs with limited bulk billing GP availability.

Geelong, Ballarat, and Bendigo

Patients in Greater Geelong, Ballarat, Bendigo, and the surrounding regions can access a NewDoc telehealth GP without travelling to a major metro centre. Routine prescriptions, certificates, and pathology referrals can be issued from a single appointment.

Regional Victoria

Regional Victorians, including the Latrobe Valley, Mildura, Shepparton, Warrnambool, and Wodonga, often face longer waits or further travel to find a GP with current bulk billing capacity. Telehealth removes that travel and makes routine GP care accessible from home.

Live ED wait times in VIC

Telehealth is not appropriate for emergencies. NewDoc publishes live ED wait times for 3 private VIC hospitals (operated by Healthscope) where the data is publicly available. Public hospital ED data is not currently published live in Victoria.

View live ED wait times for Victoria private hospitals. Out-of-pocket fees apply at private emergency departments. For public emergency care, attend your nearest public hospital ED or call 000 in a life-threatening situation.

VIC health resources and hotlines

Telehealth complements, but does not replace, the public health services in your state. The following resources are operated by Department of Health Victoria and partner organisations and may be useful alongside a NewDoc consultation.

  • NURSE-ON-CALL: 1300 60 60 24. Free 24/7 phone advice from a registered nurse for any health concern, available from anywhere in Victoria. Funded by the Victorian Government.
  • healthdirect helpline: 1800 022 222. 24/7 phone advice from a registered nurse for any non-emergency health concern. Funded by the Australian Government.

Common conditions managed via telehealth

A NewDoc telehealth GP can assess and manage a wide range of common conditions for Victoria residents, including respiratory and urinary tract infections, anxiety, depression, hay fever, UTIs, insomnia, skin conditions, and ongoing management of chronic conditions such as high blood pressure, high cholesterol, and type 2 diabetes. The full list is available on the conditions page.

References

This content is informational and does not replace individual medical advice. For personal assessment, book a consultation with your GP. In emergencies, call 000.

Reviewed by Dr. Jason Yu FRACGP

Last reviewed 22 April 2026. Editorial policy

Ready to see a GP?

Book a bulk billed telehealth consult in under 2 minutes.

Or call 0481 615 998

Frequently asked questions

Can I see a NewDoc GP from anywhere in Victoria?

Yes. NewDoc telehealth consultations are delivered by phone or video and are available statewide for eligible Medicare patients in Victoria.

Is NewDoc bulk billed for Victorian Medicare cardholders?

Yes. NewDoc bulk bills consultations directly to Medicare for eligible cardholders, with no out-of-pocket cost. Scripts, certificates, and referrals are included in the consultation.

What if I need a GP in person in Victoria?

Your NewDoc GP will tell you if your concern needs an in-person examination and can help you plan next steps. NURSE-ON-CALL on 1300 60 60 24 is also a free 24/7 resource for general health navigation in Victoria.

Can NewDoc send an eScript to a Victorian pharmacy?

Yes. eScripts are SMS tokens that any pharmacy in Australia, including any Victorian pharmacy, can scan and dispense. There is no need for a paper script and no need to choose your pharmacy in advance.

Are NewDoc telehealth appointments available evenings and weekends in Victoria?

Same-day and next-available appointments are typically offered seven days a week, including weekday evenings and weekends, subject to GP availability. There is no surcharge for out-of-hours appointments.

What about emergencies?

Telehealth is not for emergencies. Call 000 or attend your nearest emergency department for chest pain, severe shortness of breath, signs of stroke, serious injury, or a mental health crisis. The Better Health Channel and Department of Health Victoria publish guidance on when to use the ED versus other care pathways.

Other services