NewDoc
For doctorsLog in

Watch

NewDoc videos

Short answers from NewDoc's GPs to the questions patients ask most about telehealth in Australia. Every video has a transcript and a full written guide.

  • How long does a specialist referral last?

    0:44

    A 44-second answer from a NewDoc GP: a GP referral to a specialist generally lasts 12 months from the date you see the specialist, not the date the letter was written, and your GP can write a longer period on the referral.

  • Can I get a repeat prescription without seeing my GP?

    0:38

    A 38-second answer from a NewDoc GP: you can get a repeat prescription without seeing your regular GP, for example when they are booked out, you are away or it is the weekend, through a bulk billed telehealth consult where the medicine is clinically appropriate.

  • How does bulk billed telehealth work in Australia, and how do you choose a service?

    3:26

    A 3:26 explainer from NewDoc: what bulk billing means for a telehealth consult, how a video or phone appointment works, how eScripts and medical certificates reach you, and three things to check before you choose a service: fees, who is seeing you, and hours.

  • How do eScripts actually work in Australia?

    0:37

    A 37-second explainer from NewDoc: once a GP has seen you online, an eScript arrives by SMS or email as a QR code that a participating pharmacy scans to dispense your medication, so the whole process can happen through telehealth.

  • What is NewDoc? Bulk Billed Telehealth in 60s

    0:53

    NewDoc is an Australian telehealth service: book online and see a fellowship-qualified specialist GP by video or phone, usually the same day. Consults are bulk billed, so you pay $0 out of pocket if you're Medicare eligible.